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Map update failing (14.0.0...
Hi can anybody help me out i purchased a 2019 c,5 ac VR7ACYHZRKL020361 it has never been updated and runs on version 31.09.46.62_NAC-r0, I have downloaded the latest updates from the citroen app but it won't do anything says no file,s on media device and not compatible with firmware is there another version or versions I need to download as the version on the car says 2018 and as far as I can tell it has never been updated
Hi chris64.
If you're referring to the screen and maps then firstly I suggest downloading and installing the "Citroen Update" programme from the Citroen website to a Windows Computer. Set the PC up to ensure it doesn't go into sleep mode.
Once installed on the PC open the programme and you'll be asked to insert your vehicles VIN number.
The programme will show which newest updates are available for your vehicle and the steps to take.
Be aware beforehand that you'll need at least a 32GB memory stick and a fairly good broadband connection.
The programme will firstly download the updates to a temporary folder and tell you when it is ready for the next step. This can take some time so be patient..
Next you will be asked to insert your memory stick and the programme will format the entire thing and then start to copy files across to the formatted stick.
The programme will advise when it's finished and when its safe to remove the stick.
Take the stick to the car and start the engine. Do not turn the engine off until the whole process is finished. Insert the stick into the USB socket and the screen will respond and take you through the rest of the process. It is at this stage (in the car) that you'll be able to choose which maps to install.
I would suggest you update both the screen software and the maps at the same time, one after the other in the same instance.
Again be prepared to sit in the car for a good while.. maybe even an hour!
If you're referring to the screen and maps then firstly I suggest downloading and installing the "Citroen Update" programme from the Citroen website to a Windows Computer. Set the PC up to ensure it doesn't go into sleep mode.
Once installed on the PC open the programme and you'll be asked to insert your vehicles VIN number.
The programme will show which newest updates are available for your vehicle and the steps to take.
Be aware beforehand that you'll need at least a 32GB memory stick and a fairly good broadband connection.
The programme will firstly download the updates to a temporary folder and tell you when it is ready for the next step. This can take some time so be patient..
Next you will be asked to insert your memory stick and the programme will format the entire thing and then start to copy files across to the formatted stick.
The programme will advise when it's finished and when its safe to remove the stick.
Take the stick to the car and start the engine. Do not turn the engine off until the whole process is finished. Insert the stick into the USB socket and the screen will respond and take you through the rest of the process. It is at this stage (in the car) that you'll be able to choose which maps to install.
I would suggest you update both the screen software and the maps at the same time, one after the other in the same instance.
Again be prepared to sit in the car for a good while.. maybe even an hour!
Now
69 plate C5 Aircross - Flare Plus,
1.5 B-HDi 130.
Tijuca Blue with Perla Nera Black Bi-Tone Roof,
Silver Anodised Colour Pack,
19” Art Two-Tone Diamond Cut Alloys,
Metropolitan Grey Grained Leather Ambiance Interior,
Visibility & Safety Packs.
69 plate C5 Aircross - Flare Plus,
1.5 B-HDi 130.
Tijuca Blue with Perla Nera Black Bi-Tone Roof,
Silver Anodised Colour Pack,
19” Art Two-Tone Diamond Cut Alloys,
Metropolitan Grey Grained Leather Ambiance Interior,
Visibility & Safety Packs.
