Infotainment Screen goes blank followed by thumping noise

Faults and Technical chat for the Citroen Aircross
welshlady1948
Posts: 5
Joined: Sun Dec 18, 2022 4:35 pm

Post by welshlady1948 »

Hi - update
It’s happened 3 times now since July on brand new car - even before I switched engine on !!!!!!!
Dealership knows but I don’t think they know what to do !
Going back to dealership plus report to head office.
Disappointed 😢

welshlady1948
Posts: 5
Joined: Sun Dec 18, 2022 4:35 pm

Post by welshlady1948 »

Citroen C3 Aircross 2021 - Hi we had the same problem with screen going blank, then a loud bang which comes through the speakers - horrendous noise especially when you’re driving plus sat nav details are lost !!!!
Dealer asked us to operate a fault recording system every time we started the car - they needed 10 recordings to analyse it, which we did a few times but Citroen didn’t solve it.

In the end we swapped it for another new 2024 C3 Aircross but would you not believe it
welshlady1948
Posts: 5
Joined: Sun Dec 18, 2022 4:35 pm

Post by welshlady1948 »

I have now complained to Citroen customer service / local dealer (again) and BC to Citroen CEO !
Citroen have given me a case number and car has been booked in for January for diagnostic tests with master engineer.
Word is that this fault is happening on Peugeot vehicles as well as Citroen.
Will update.
User avatar
Juan Sheet
Posts: 1466
Joined: Sat Dec 04, 2021 4:59 pm

Post by Juan Sheet »

Yes, these units are fitted on vehicles across the marques, so will affect Citroen, Peugeot, DS and Vauxhall vehicles fitted with this system.

I assume you have the IVI system and these are generally awful units from my experience to use and operate.
welshlady1948
Posts: 5
Joined: Sun Dec 18, 2022 4:35 pm

Post by welshlady1948 »

Hi, car has gone for assessment - clean bill of health!
Has faulted 7 times intermittently , not able to activate Soy Log as screen does not start properly!
Engine start- blank screen - Citroen logo - bang noise - screen starts up after a short pause !
The other day there was was No Screen showing at all for about 15 mins until I stopped and restarted.
Citroen garage are sending downloaded files to technical dept head office for urgent assessment - we are not holding our breath 😳
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