1.5 BlueHDi engine timing chain information.

Faults and Technical chat for the Citroen Aircross
Post Reply
Khy786
Posts: 1
Joined: Tue Nov 07, 2023 9:43 pm

Post by Khy786 »

Hi all.
Just wanted to share some info.

I bought a new citroen berlingo 1.5 (130 bhp) automatic van 2019.
Only covered 30 000 miles to date, has been serviced by citroen since new.. I ve had a few problems with mine..
Some to list are:
Day 1 Navigation didn't work, Replaced telematics/ screen. Ad blue counter not resetting..
Year 2 Ad blue injector changed
Not resetting countdown after ad blue being topped up.. Every year citroen has manually reset it and this still carries on.. Engine magement light shows, ad blue light shows etc. After resetting it's fine until I need to top up adblue. 4 years in a row....
All injectors changed as engine was very lumpy..
So far all under 3 year warranty.

Goodwill by citroen after 3 years and 2 months.
Cambelt changed and pretensionor replaced as was making noise .

Then I had the dreaded time chain problem 3 weeks ago. NO Power on throttle and seemed like noise from top part of engine. Got AA straight away to tow to citroen garage..

I didn't know about the timing chain issue until I googled and found this site.. What a life saver...
I called them and they said it was a timing chain issue, but advised me that the chain was still under warranty and all cost would be covered by them (£1900)

What a relief. Had to wait 3 weeks and hire a van from elsewhere as they had no vehicles but all done now..

Only time will tell now and God knows what else is gonna pop up... Hopefully I ll get rid of the van by then... Fed up now, a brand new van with all these problems.. I don't think I ll ever buy a citroen again...
Hope this helps someone..

User avatar
Juan Sheet
Posts: 1285
Joined: Sat Dec 04, 2021 4:59 pm

Post by Juan Sheet »

martyness wrote: Sat Nov 04, 2023 7:39 am Hi all, for anyone that would like to take this issue to the top boss of Citroen UK to try and get this turned into a recall or for them to actually do preventative repairs rather than waiting for suspicious noises (which might not happen) or the chain to snap (which will then require a complete new engine) his email is:

gregorytaylor@citroen.com

A number of other people from the UK Facebook post have emailed as they have either had this issue happen to them (without warning) or feel like they're driving around a ticking time bomb waiting for it to happen.
... and further to my rather long email to Gregory Taylor, this is the relevant part of the response I have had back:
in response to your recent query regarding your concerns with regards a potential failure of the camshaft drive chain/engine and whether Citroen would cover the costs of any repair, our warranty team have advised that each case is assessed independently should a failure occur.

In other words a Citroen Retailer would carry out a diagnosis and from that diagnosis a decision would be made dependant on various factors such as age and mileage of vehicle and Service History .
So it looks like nothing will be done until something happens and then they will assess the case individually, which is what I suspected the response would be. :roll:
martyness
Posts: 110
Joined: Tue Jun 22, 2021 9:23 am

Post by martyness »

I'm still waiting for a response to my email. I was promised a response by close of business Wednesday, which I got but it was a we're waiting for the relevant departments to get back to us.

I basically put across the safety fears of it snapping on the motorway at 70mph with my family in the car, feeling like us owners are sitting on ticking time bombs, people had the chain snap with no warning signs, some owners having to pay for repairs even though it's a known manufacturer fault, the fact the issue has been made a recall in mainland Europe.

Basically asking them to do the right thing and escalate it to a recall and fix the issue before it happens and requires a new engine rather than just a new 8mm chain.

Will update once they eventually get back to me.
C5 aircross flair plus platinum grey metallic with red inserts
User avatar
Juan Sheet
Posts: 1285
Joined: Sat Dec 04, 2021 4:59 pm

Post by Juan Sheet »

Good luck and let us know the outcome, although I suspect it will be in a similar vein to my reply.

If there are any other people reading this thread that have asked for help, maybe they should also fire off their own email to Gregory Taylor at Citroen (details in Martyn's Post here: viewtopic.php?p=7896#p7896), as the more people that raise this issue with him, the more attention it will get.
martyness
Posts: 110
Joined: Tue Jun 22, 2021 9:23 am

Post by martyness »

I had my car in for it's annual service, MOT and brake fluid change today so asked them if they knew anything about the technical bulletin. The person at the desk didn't know anything about it but said he would look into it for me.

Picked the car up after the work was done and brought it up again and showed him this forum with the information. He went through the back and got a technician who knew about it, who came out and looked at the engine.

Unfortunately like Juan has said they won't do anything until they hear the noise but did advise me that you can't miss the noise as it's a loud knocking noise like someone is trying to escape and that if you hear that noise stop the car and get it taken to your nearest Citroen dealer as it's a lot easier for them to fix before the chain snaps.

He also pointed out to me at least 5 vehicles they have sitting at the back of the garage that all have the issue and are waiting for repair and that they've had quite a few others that have already been repaired.

So this issue is bigger than Citroen and stellantis are making out so it wouldn't suprise me if this does get escalated to a recall at some point.

Still waiting for another response from Gregory Taylor's team to see what they say too.
C5 aircross flair plus platinum grey metallic with red inserts
User avatar
Juan Sheet
Posts: 1285
Joined: Sat Dec 04, 2021 4:59 pm

Post by Juan Sheet »

Thanks for that information Martyn, really helpful.

Certainly seems like they are hoping it will all just go away!

Well people - please do consider emailing Gregory Taylor if you have an affected car, the more disgruntled customers get the more they may take some action.
lozyyzens
Posts: 1
Joined: Fri Nov 17, 2023 1:06 pm

Post by lozyyzens »

I have a 1.5 blue hdi engine but I'm assuming because the car was registered in November 2019 it falls before this? (Guessing slightly different engine standard?)
myindigocard
jjsploit download
Last edited by lozyyzens on Mon Nov 27, 2023 11:04 am, edited 1 time in total.
User avatar
Juan Sheet
Posts: 1285
Joined: Sat Dec 04, 2021 4:59 pm

Post by Juan Sheet »

No unfortunately. You go on the build date not the registration date. I can tell the build date from your VIN if you want to know. Take mine, the RPO or build date is 15703 (06/11/2019) and being a Euro 6.2 falls before the 16093 (30/11/2020) range, so mine is included, as I suspect yours is too, as per the document title:
C3 AIRCROSS (A88) AND EURO 6.2 ENGINE EMISSION CONTROL AND DV TYPE ENGINE UNTIL RPO 16093
Babah
Posts: 2
Joined: Thu Nov 23, 2023 5:50 am

Post by Babah »

Hello everyone, I am new to this group and I am happy to be able to chat with you. For my part, I think that PSA must make allowances for users of this engine because many of them have this problem. I've already had problems with the ADblue tank but I was able to repair it in time and without too much damage but I think other people weren't so lucky.
User avatar
Juan Sheet
Posts: 1285
Joined: Sat Dec 04, 2021 4:59 pm

Post by Juan Sheet »

Stellantis generally provide a longer warranty period on Adblue tanks - about 5 years, as long as servicing and maintenance schedules are stuck to.
Post Reply